Out-of-Date Documentation – Oh How That Hurts!
Documentation is often the last push in the great effort to get a product out the door and into the hands of your customers. Because of that, it often either gets a glossing over or gets neglected all together.
Documentation is usually seens as a product add-on, a little something extra that’s not really essential to the product itself. Now, if you were a technical writer or information developer with that attitude, you’d have a hard time being very successful in your career, wouldn’t you?
But guess what: that’s how customers often see it.
Jacquie Samuels takes an in-depth look at the issue and what the repercussion might be, in her article, How Out-of-Date Documentation Can Cost You Your Brand and Your Company.
Read the article and then leave a comment here. What are your thoughts on out-of-date documentation?