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by Margie Yundt and Sherry McMenemy

It’s in the numbers. Creating documentation is not an exact science, yet as communication leaders, we are expected to provide real estimates for how much time we need to document a project, or what we can produce given a predetermined timeline.

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by Kerri Harris

Conflict is characteristic in any situation that brings diverse groups together to manage tasks and obstacles. Nowhere is that more apparent than in business environments based on hierarchical structures where teams are inherited and divergent objectives create barriers to effective teamwork. Conflict resolution is among the many tasks delegated to managers, yet it is often the most difficult to master.

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by Whitney Potsus

Whether the documentation department has a staff of one or a team of 12, visibility within the company is a frequent concern. The reasons for this concern range from personal to professional. You want to be remembered when promotions and bonuses are handed out. You want new challenges to add diversity to your workload, and new projects to add skills to your resume. You want to defend your turf against budget cuts and layoffs during lean economic times. And you want to be more than an afterthought that lives in the back 40 of the cubicle farm.

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by Whitney Potsus

“Lone writers” — those people who work as their employer’s only staff writers — are a different breed, with their own unique set of professional and personal challenges. At the same time a blessing and a curse, the lone writer life offers flexibility, variety, and autonomy, along with feelings of stress, isolation, and burnout.

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by Kristen Giovanis

Companies operating in a global marketplace know they need to translate documents for their audiences. But some documents actually need more than translation – they need localization. Although a document’s words can be translated perfectly, the document can still be ineffective in another market, due to differences in the way local businesses operate and in the way people think.

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by Karen O’Keefe

Whether you’re a manager or not, consider the following checklist the next time an interview is about to commence. As an interviewee, these actions might give you a competitive edge. As an interviewer, they might help set your standards on how you rate potential candidates.

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