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User Assistance

Writers UA West Conference 2015 in Seattle

13th March 2015 Posted in Blog, Events, User Assistance 0 Comments


Event: Writers UA West User Assistance Boot Camp
When: Wednesday, April 15 thru Friday, April 17
Location: Seattle, WA

The WritersUA Boot Camp includes both Basic Training sessions for tech comm and UA newbies and Grad School sessions for experienced UA professionals. Certificates are awarded for each track.

The conference registration fee includes a networking lunch Thursday and Friday as well as slides and any supplemental materials, and wi-fi freely available throughout the conference area.

Conference Links
Conference Agenda
Hotel & Travel Info

Helpful related post:
How to Justify Conference Attendance

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Proper Documentation Assists Users with Mobile Apps

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Mobile applications are a hot topic right now, and that became apparent at the STC Technical Communication Summit in May of 2012. While technical writers are generally the ones behind the scenes, it’s become apparent that in order to use apps on your phone, you need to have some helpful documentation.

Technical writers step in to write the helpful documents that allow users to:


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User Assistance and Technical Writing

8th March 2012 Posted in Blog, Technical Writers, User Assistance 0 Comments

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Technical writing is a form of user assistance, a way in which information is given to users in order to assist them during a project.  While this phrase is most often used in defining software instruction, that doesn’t mean that assisting a user isn’t important in other forms of writing, e.g. medical writing and forms of techncial writing that go beyond software documentation.

Wikipedia defines ‘user assistance’ as:

“A general term for guided assistance to a user of a software product. The phrase incorporates all forms of help available to a user. Assistance can also automatically perform procedures or step users through the procedure, depending on the question that the user asked. The term is broader than online help, and includes procedural and tutorial information.”

The Role of Documentation in User Assistance


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