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3 Easy Tips for Technical Writing for Warranties

31st October 2011 Posted in Blog, Documentation, Technical Writers 0 Comments

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In 1975, the U.S. government put into effect the idea that all product warranties were to be stated clearly and unambiguously. At least, that’s what’s on the books. But if you’ve ever had to read a product warranty when something you’ve owned suddenly stopped working, you can see how this document can become confusing. What’s the best way to clear up the confusion of product warranties?

Here are 3 easy tips for technical writers who work with warranties:

  1. Know the solutions – Within a product warranty are solutions for the owner of the product. Readers need to understand what they are able to get in return for certain actions they take. For example, if they need to send in the product, they need to know where to send it, the time frame they have, the documentation that’s required, etc.
  2. Visualize the user – The user of the product needs to be clearly understood by the technical writer writing the warranty. If it’s not clear who might be using the product, it can be difficult to determine what information should be included and how it should be presented.
  3. Know the limitations – At the same time, a product warranty is also meant to protect the producer of the product by way of specifying certain limitations under which the product cannot be returned or replaced. A technical writer needs to state clearly what is not acceptable within the terms.

While many people simply throw out their product warranties, it’s a matter of law that they be as clear as possible. But in the end, a product owner who doesn’t read the warranty or discards it all together will never benefit from its terms.

Related post:
Warranties: How Technical Writers Protect

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