The Importance of Well-Documented Processes

As business grow and become more successful, the need for well-documented processes expands. This need is driven by a variety of factors including, but not limited to:

• Refinement of work duties as work becomes more specialized
• Personnel turnover
• Requirements that get instituted that are beyond the company’s control
• Catastrophic events

Planning ahead to get processes documented and keep them up to date can avoid the stress of undergoing a massive brain dump at a time when all the necessary resources may not be available.

Marcia Weedon discusses these issues and the need for well-documented processes in her article, The Value of Documented Processes.

Read the article and then leave a comment here. Have you been in a situation where where processes were inadequately documented? How were those challenges met?